Join Me Refunds

Refunding a purchase made at the live event:

To request a refund for an event night charge, please complete the online request form on our website at https://pedsa.auctionpay.com/odc/EPSRefund.aspx.

**Your Customer ID number is a six-digit number which can be found on any invoice or statement.
**The Contact Information is who we should contact at your organization if we have questions.

To view the payment information needed to submit a refund request

1. Go to View/Edit Payments
2. Under View/Edit Payments, click Show Advanced Search 
3. Under Payment Type select 'Auctionpay Swipe'
4. Click Search

**The information you need will appear on the grid view under Card and Settle Status.

Refunding a purchase made online via a registration/donation page:

To request a refund for an Online Payment charge, please complete the online request form on our website athttps://pedsa.auctionpay.com/odc/TPR_OnlinePaymentsRefund.aspx.

                      **Your Customer ID number is a six-digit number which can be found on any invoice or statement.
                      **The Contact Information is who we should contact at your organization if we have questions.

To view the payment information needed to submit a refund request

1. From Manage Project Website
2. Click Edit Page on Website for any page
3. Click Edit in Page
4. Hover over Manage
5. Go to Run a Report
6. Go to All Transactions
7. Enter Date Range as needed
8. Click Basic Report
9. Check box for the transaction you would like to view
10. Click the View Selected Receipt button (first round button) or press Alt+V to view the payment details including the Card Last 4 Digits and theApproval/Authorization Code.

We recommend entering in a negative payment to reflect the refund provided to the purchaser.

1. Go to View/Edit Supporters, select Manage Sales and Payments
2. Under Payments for Household/Bidder, click 'Add'
3. Enter the refund details (you may need to create a new payment type) entering the amount as -100 for example.