General

BILLING INFORMATION

• Brand New Content!
• My Item Arrived Damaged, or Incorrect. What Should I Do?
• When Will I Receive Refunds or Credits?
• When Will My Return Be Processed?
• What is Your Return Policy?

GENERAL FAQS

• Can I Cancel or Modify An Order?
• Do You Price Match?
• Can I Order by Phone or Chat?
• How Is Sales Tax Calculated?
• Checking on Order Status
• How can I Update my Order?

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PARENTAL CONTROLS

• Payment Method Technical Issues
• Why Is My Order In Review?
• Can I Use a Pre-Paid Credit or Gift Card on My Order?
• Why Can I See a One Dollar Charge On My Credit Card?
• When Will My Credit Card Be Charged?
• When will I receive my payment?

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NOTIFICATIONS & EMAILS

• I forgot my password and can't login
• How Do I Update My Email Preferences?
• How do I edit my account settings or profile?
• How do I cancel my account?

GIFT CERTIFICATES & COUPONS

• Do You Offer a Loyalty Program?
• The Customer Loyalty Program Challenge
• What are the different levels and benefits at each membership level?
• When do I receive a membership card?

Forgot Password

• What should I do if my building is asking for a Certificate of Insurance?
• Can I bring a guest?